Responsible gambling

Grosvenor Casino Didsbury is committed to responsible gaming practices that ensure a safe and enjoyable experience for all our customers.

Setting Limits

If you're concerned about your gambling habits, we encourage you to set limits on your spending and playing time. Our trained staff are happy to help you with this process, ensuring that you can keep control over your gaming activities.

• Deposit limits: You can set a limit on the amount of money you deposit into our casino each day or week.
• Time-out periods: If needed, we can temporarily exclude you from accessing our premises for a specific period. This will help you focus on other aspects of your life without the temptation of gaming.

Self-Exclusion

If you feel that you need to take a break from our casino, self-exclusion is an option. By doing so, we'll make sure you're not allowed to access our premises for a certain period or permanently. Our staff will work closely with you to ensure this process goes smoothly and provides the support you need during your time away.

• Permanent exclusion: If required by UKGC regulations or as part of our responsible gaming approach.
• Temporary ban: To help manage gambling issues on an ongoing basis, a shorter-term ban might be implemented.

Accessing Support

We understand that sometimes difficulties can arise while gaming. In these situations, there are various support options available:

• UK National Gambling Helpline: Dedicated resources and expert advice for those struggling with their betting habits.
• GamCare: An established charity providing guidance on responsible gambling strategies, information about local support groups, and a 24/7 helpline.
• GambleAware: Offering independent advice and promoting best practices in gaming to maintain player safety.

Tools and Resources

To aid your journey toward healthier gaming habits, we recommend exploring these resources:

• Set deposit limits
• Utilize the casino's self-exclusion option

By acknowledging that seeking help is a sign of strength and actively supporting each other through available tools, you can create an environment where everyone feels empowered to engage in enjoyable activities responsibly.